Number Redirection

Contract & Cancellation

A standard contract term of 1 month applies to number redirection & basic phone services.

A standard contract term of 24 month applies to Centrex Single Line business phone services. A £10 per month early termination fee applies on cancellation.

All new orders and changes to existing services must be placed via our website, customer portal or in writing (e-mail or post).

Cancellations must be placed in writing (e-mail, post or customer portal message) and are subject to a 30 day notice period.

Number Porting

Transfer of phone numbers are done via a number port process which typically takes 10 working days, once number has been ported your existing service and any linked service (such as FTTC/ADSL) should cease. (you are advised to contact your existing supplier to ensure they stop billing you)

If you are ceasing a physical phone line please make sure you have a means of making emergency calls.

Number Redirection Service

Redirected calls have a call limit duration of 1 hour per call after which you would be charged for the time period after the initial hour at 5p per minute.

If you exceed the included call hours we will charge £3.00 for every extra 10 hours or part thereof.

Redirections to UK numbers starting 01,02,03 & 07 only. Redirection to 07 numbers must be to a UK mobile phone. Redirection to a personal number or pager is not permitted. Redirection to a Jersey, Guernsey or Manx mobile phones is not permitted.

Redirection as part of a call centre setup is not permitted.

You must be the contracted owner of the number that you are redirecting too, redirecting to 3rd parties is not permitted.