IDNet Service Settings

Specific details for your service are shown within the customer dashboard.

ADSL2+

Setting Value
Encapsulation PPPoATM
Multiplexing method VC-MUX
VPI 0
VCI 38
Authentication method CHAP
DNS IPv4 212.69.36.23 and 212.69.40.23
DNS IPv6 2a02:390:1::64:6e73 and 2a02:390:2::64:6e73
DNS over TLS 212.69.36.23 and 212.69.40.23 tcp port 853
DNS over HTTPS https://doh.idnet.net/dns-query

Openreach SoGEA & FTTC

Setting Value
Encapsulation PPPoE
VLAN Tag 101
Authentication method CHAP
DNS IPv4 212.69.36.23 and 212.69.40.23
DNS IPv6 2a02:390:1::64:6e73 and 2a02:390:2::64:6e73
DNS over TLS 212.69.36.23 and 212.69.40.23 tcp port 853
DNS over HTTPS https://doh.idnet.net/dns-query

Openreach FTTP & GFast, FibreHeroes FTTP

Setting Value
Encapsulation PPPoE
Authentication method CHAP
DNS IPv4 212.69.36.23 and 212.69.40.23
DNS IPv6 2a02:390:1::64:6e73 and 2a02:390:2::64:6e73
DNS over TLS 212.69.36.23 and 212.69.40.23 tcp port 853
DNS over HTTPS https://doh.idnet.net/dns-query

CityFibre FTTH & FTTP

Setting Value
Encapsulation PPPoE
VLAN Tag 911
Authentication method CHAP
DNS IPv4 212.69.36.23 and 212.69.40.23
DNS IPv6 2a02:390:1::64:6e73 and 2a02:390:2::64:6e73
DNS over TLS 212.69.36.23 and 212.69.40.23 tcp port 853
DNS over HTTPS https://doh.idnet.net/dns-query

Our DNS resolvers are only available when connected via IDNet. Attempting to use them on a 3rd party network will fail.

Mobile Settings

IDNet/Gamma Branded Sims - With Dynamic IP
Setting Value
APN Gamma
Network H3G (Gamma LTE / Three)
Network Type 4G or 4G/5G
IDNet/Gamma Branded Sims - With Static IP
Setting Value
APN idnet.papn.vip
Network H3G (Gamma LTE / Three)
Network Type 4G or 4G/5G
EE Branded Sims
Setting Value
APN eem2m
Network EE
Network Type 4G

Email Server Settings For Hosted Domain Addresses

We recommend regularly using a POP3 client to backup your mail to a local machine.


Service Protocol Port Hostname
Incoming Mail
(Mail Kept On Server)

IMAP

143

securemail.idnet.com
Incoming Mail
(Mail Download To Client)

POP3

110

securemail.idnet.com
Outgoing Mail

SMTP

25

smtp.idnet.com
Outgoing Mail Alternative

SMTP

587

smtp.idnet.com
Webmail
(Roundcube)

HTTPS

443

https://webmail.idnet.com/
Account Admin
(Customer Portal)

HTTPS

443

https://portal.idnet.net/

Outgoing quotas will apply when sending emails via smtp.idnet.com - to protect the servers reputation we may suspend (without warning) outgoing access to accounts that do not login via pop/imap/webmail regularly, have very weak passwords or have been sending spam.

TLS1.2 is recommended for SMTP, POP & IMAP connections and required for Webmail and account administration. TLS versions 1.0 and 1.1 will be retired soon, please ensure you are using a modern mail client capable of current encryption standards.

If you are sending messages via a mail server please see the SmartHost settings below.

Email settings for forwarding email from a server (SmartHost)

The following settings are required for SmartHosting from a server connected to an IDNet supplied internet service, IDNet colocated server or from our web hosting service. No username/password is required. Smart-hosting is not supported from non IDNet IP addresses.

Outgoing quotas will apply when sending emails via smtp.idnet.net - to protect the servers reputation we may suspend (without warning) outgoing access to IP addresses where spam is detected.

TLS 1.2 is Highly Recommended

TLS versions 1.0 and 1.1 will be retired soon, please ensure you are using a modern mail server capable of current encryption standards.

Service Protocol Port Hostname
Outgoing Smarthost

SMTP

25

smtp.idnet.net

Sending email directly via your own server

We do not block any ports on your IDNet service so you may use your own mail server to send e-mails directly (without any quotas or filtering), but please be aware of our Acceptable Use Policy

If you require a reverse DNS entry for your mailserver please contact our support team at support@idnet.com.

The above settings are the only supported settings. Other settings may have been provided in the past and may still work but are not supported and not guaranteed to work in the future.

All prices shown include VAT @ 20%.