There are currently no service notifications.
Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .
These statuses are updated manually when a confirmed incident has occurred.
| Announcement | Good Service |
|---|---|
| Broadband - CityFibre | Good Service |
| Broadband - EtherWifi | Good Service |
| Broadband - FibreHeroes | Good Service |
| Broadband - Mobile | Good Service |
| Broadband - MS3 | Good Service |
| Broadband - Netomnia Business | Good Service |
| Broadband - Openreach (ADSL/FTTC/SoGEA/FTTP) | Good Service |
| EMail - Incoming | Good Service |
| EMail - Outgoing | Good Service |
| EtherPro Leased Lines | Good Service |
| Hosting - Telecity | Good Service |
| Hosting - Telehouse | Good Service |
| Peering - Linx | Good Service |
| Peering - Lonap | Good Service |
| Peering - Other | Good Service |
| Support - Email | Good Service |
| Support - Telephone | Good Service |
Our network providers perform essential maintenance on their networks during the early hours of the morning,
reconnections and short periods of down time may be experienced during this time.
| Network | Connections Currently Active | Recent Disconnects | Status |
|---|---|---|---|
| CityFibre | 99.7% | 0.3% | Great |
| Fibre Heroes | 99.8% | 0.7% | Great |
| Openreach | 99.4% | 0.6% | Great |
| ZEN WHOLESALE - CF | 99.3% | 0.7% | Great |
| Headline | Area Codes | Exchanges | Status | Detected | Updated | Estimated Clear |
|---|---|---|---|---|---|---|
| Fibre - Under Investigation - DSLAM - NNAYQM /shelf=0/slot=1 - Castle Bromwich - BM/CAS | Updated | 18/03 17:38 | 18/03 18:45 | 18/03 23:37 | ||
| Fibre - Under Investigation - DSLAM - NNANTX - High Green - HYG | Updated | 18/03 11:27 | 18/03 18:30 | 19/03 01:00 | ||
| Fibre - Under Investigation - DSLAM - NMDCRM - Halstead - HBD | Updated | 18/03 16:23 | 18/03 18:00 | 19/03 18:00 | ||
| Fibre - Under Investigation - IL2SOLT - BAAKQE /shelf=0/slot=15/port=5 - Rainham - L/RA | Updated | 18/03 17:23 | 18/03 17:45 | 18/03 23:23 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMAWEPB /shelf=1/slot=25/sub_slot=1 - Tenterden - TBF | Updated | 12/03 12:20 | 18/03 17:00 | 24/03 06:08 | ||
| Fibre - Under Investigation - DSLAM - NNAOLB - Snaith - SLF | Updated | 18/03 14:02 | 18/03 16:15 | 20/03 14:00 | ||
| Copper - Theft/Attempted Theft - Exchange Cable - S - Hartlepool - WP | Updated | 18/03 15:19 | 18/03 16:00 | 27/03 15:13 | ||
| Fibre - Under Investigation - FIBRE DP - DAAHFGW - Bridgnorth - BNS | Updated | 17/03 15:58 | 18/03 15:45 | 23/03 21:34 | ||
| Fibre - General wear and tear - CONNECTORISED SPLITTER NODE - TSAADSV - Wembley - L/WEM | Updated | 26/02 14:00 | 18/03 15:45 | 27/03 15:28 | ||
| Copper - Under Investigation - PCP - 23 - Carrickfergus - CTT | Updated | 13/03 16:19 | 18/03 15:45 | 20/03 17:58 | ||
| Copper - General wear and tear - Exchange Cable - P - Bedworth - BEF | Updated | 09/03 15:49 | 18/03 15:30 | 27/03 17:43 | ||
| Fibre - Under Investigation - DSLAM - NMBIIO /shelf=0/slot=2 - Swanley - L/SJ | Updated | 18/03 14:50 | 18/03 15:15 | 18/03 20:50 | ||
| Fibre - Under Investigation - IL2SOLT - BAACKP /shelf=0/slot=15/port=12 - Mansfield - MN | Initial | 18/03 14:06 | 18/03 14:30 | 18/03 20:06 | ||
| Fibre - Under Investigation - DSLAM - NAAJEN - Hetton Le Hole - HII | Initial | 18/03 13:20 | 18/03 13:30 | 19/03 23:59 | ||
| Fibre - Under Investigation - IL2SOLT - BAABYD /shelf=0/slot=15/port=4 - Mansfield - MN | Initial | 18/03 13:03 | 18/03 13:15 | 18/03 18:56 | ||
| Fibre - Under Investigation - FIBRE DP - DAAGSJH - Crickhowell - COO | Updated | 18/03 11:18 | 18/03 13:00 | 20/03 11:07 | ||
| Fibre - Under Investigation - DSLAM - NMCMOR - Machynlleth - MAF | Updated | 18/03 11:03 | 18/03 12:45 | 18/03 17:00 | ||
| Copper - General wear and tear - Exchange Cable - D - Harpenden - HDF | Initial | 18/03 11:47 | 18/03 12:15 | 25/03 17:00 | ||
| Fibre - Under Investigation - DSLAM - NMBCOF /shelf=0/slot=1 - Bluebell Hill - JUG PCP 34 | Updated | 18/03 11:18 | 18/03 11:45 | 18/03 17:17 | ||
| Fibre - General wear and tear - IL2S - HAAAEC /shelf=0/slot=3/sub_slot=0 | Updated | 18/03 10:24 | 18/03 11:15 | 18/03 16:13 | ||
| Fibre - Under Investigation - DSLAM - NMDDNE - Arrochar - AJJ | Updated | 18/03 10:17 | 18/03 11:00 | 19/03 23:59 | ||
| Fibre - Under Investigation - CBT - CBZHLEAT - Hatfield - L/HF | Updated | 07/03 16:37 | 18/03 10:30 | 27/03 10:12 | ||
| Fibre - Under Investigation - FIBRE DP - DAAJFOE - Ivybridge - IB | Updated | 15/03 23:09 | 18/03 10:00 | 27/03 09:51 | ||
| Copper - Under Investigation - PCP - 36 - Pudsey - PHJ | Initial | 18/03 09:20 | 18/03 09:30 | 26/03 17:00 | ||
| Copper - Water Ingress - PCP - 15 - New Southgate - L/ENT | Updated | 12/02 13:36 | 18/03 09:30 | 20/03 17:00 | ||
| Fibre - Under Investigation - SPLITTER DP - SDBIGCV - Longtown Castle - LCA | Updated | 22/02 14:42 | 18/03 09:30 | 23/03 12:10 | ||
| Copper - Water Ingress - Exchange Cable - S - Hornchurch - L/HC | Updated | 06/03 13:27 | 18/03 08:45 | 20/03 17:00 | ||
| Copper - Theft/Attempted Theft - Exchange Cable - WW - Whitehall - L/WHI | Updated | 14/03 11:16 | 18/03 08:00 | 23/03 17:04 | ||
| Fibre - Under Investigation - AggregatedCable - HAAANR - Kirkwall - KFX | Updated | 16/03 03:05 | 17/03 14:30 | 31/03 14:10 | ||
| Fibre - Under Investigation - CONNECTORISED SPLITTER NODE - TMZBDDFV - Welshpool - WEL | Updated | 17/03 11:43 | 17/03 12:30 | 27/03 12:12 | ||
| Copper - General wear and tear - Exchange Cable - E - Aldridge - ALQ | Updated | 10/03 09:44 | 17/03 11:45 | 24/03 11:28 | ||
| Copper - Water Ingress - Exchange Cable - F - Broughton - MR/BRO | Updated | 16/03 09:43 | 17/03 09:30 | 20/03 17:00 | ||
| Fibre - Under Investigation - FIBRE DP - DAAANWJ - Wembley - L/WEM | Cleared | 13/03 19:03 | 18/03 17:45 | 15/03 22:47 | ||
| Fibre - Under Investigation - MULTI_FUNCTION NODE - TMZDFAQY /shelf=0/slot=1/sub_slot=1 - Wormelow - WQO | Cleared | 16/03 23:02 | 18/03 17:15 | 18/03 17:00 |
| Start Date | End Date | Title | Description |
|---|---|---|---|
| Planned Maintenance - Multiple Areas (New) | Our supplier is performing overnight maintenance across multiple areas: EABCY - Billericay EANCC - Norwich City EASAF - Saffron Walden EAWTH - Witham EMSWADL - Swadlincote ESCUP - Cupar Crossgates LCPOU - Poulton-Le-Fylde LSCHI - Chislehurst MYGRF - Garforth MYSEM - South Elmsall MYSNH - Snaith NDGIL - Gillingham SLSF - Sheffield SMHI - Hitchin SSSWN - Swindon STDORCH - Dorchester SWAA - Aberdare SWCAB - Caerphilly SWNBI - Newbridge WEWMAI - Maida Vale WNABC - Aberconwy WNRE - Rhyl WSSHE - Glasgow Shettleston WWCRWN - Crownhill Some customers in these areas will have a loss of service of approx 5 mins during the maintenance window. We regret any inconvenience this may cause. | ||
| Planned Maintenance - Multiple Areas (New) | Our supplier is doing overnight maintenance across multiple areas: EABCY - Billericay EADER - Dereham EASUD - Sudbury EMLONGB - Nottingham Longbow LCCLV - Cleveleys LCGAR - Garstang LCLEY - Leyland LVARR - Arrowebrook LVBRO - Bromborough LVSTO - Stoneycroft LVWAL - Wallasey LWHAY - Hayes North MRECC - Eccles MRFAI - Failsworth MRPRE - Prestwich MRWAL - Walkden MRWIN - Winsford NDSEV - Sevenoaks NICN - Coleraine NILDM - Londonderry SDCWS - Cowes SDHV - Hove SMSFD - Shefford SWAA - Aberdare SWCT - Carmarthen SWLJ - Llanelli SWMT_EX - Merthyr Tydfil SWWXC - Whitchurch WNCSS - Chester/South WNRE - Rhyl WWCULL - Cullompton WWILMI - Ilminster Some customers in these areas should expect a loss of service for approx 5 mins during the maintenance window. We regret any inconvenience this may cause. | ||
| Planned Maintenance - CLSHO-Shoreditch (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 15 minutes during the maintenance window. | ||
| Planned Maintenance - SDHV-Brighton Hove, SDHVNT-Havant (New) | We are carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: Engineers will be performing maintenance on exchange equipment in SDHVNT. Leased Line Services will see a short outage. We apologise for any potential inconvenience this may cause and thanks you for your understanding as we work to improve the network. | ||
| Planned Maintenance - LSRED-Redhill (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: Engineers will be performing maintenance on exchange equipment in LSRED. Leased Line Services will see a short outage. We apologise for any potential inconvenience this may cause and thanks you for your understanding as we work to improve the network. | ||
| Planned Maintenance - WEWHAM-Hampstead (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: Engineers will be performing maintenance on exchange equipment in WEWHAM. Leased Line Services will see a short outage. We apologise for any potential inconvenience this may cause and thanks you for your understanding as we work to improve the network. | ||
| Planned Maintenance - CMWARW-Warwick (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: Engineers will be performing maintenance on exchange equipment in CMWARW. Leased Line Services will see a short outage. We apologise for any potential inconvenience this may cause and thanks you for your understanding as we work to improve the network. | ||
| Planned Maintenance - LSMEPK-Merton Park (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 1 hour during the maintenance window. Reason for maintenance: Engineers will be performing maintenance on exchange equipment in LSMEPK. Leased Line Services will see a short outage. We apologise for any potential inconvenience this may cause and thanks you for your understanding as we work to improve the network. | ||
| Planned Maintenance - SMBCD-Beaconsfield, THGX-Gerrards Cross (New) | Our supplier is carrying out planned maintenance affecting the listed exchanges. Customers will lose connectivity for 15 minutes during the maintenance window. | ||
| Planned Maintenance - Chesterfield Area (New) | Our supplier is performing overnight maintenance in the area. Some customers will lose service for approx. 30 mins during the maintenance window but should be considered at risk throughout. We regret any inconvenience this may cause. | ||
| Planned Maintenance - ESDON (New) | Engineers are conducting planned maintenance at this exchange. We apologise for any inconvenience this may cause. | ||
| Planned Maintenance - ESDON-Donaldson (Edinburgh) (New) | We are carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 7 hours during the maintenance window. Reason for maintenance: Engineers are conducting planned maintenance at this exchange. We apologise for any inconvenience this may cause. | ||
| Planned Maintenance - WWOKEH-Okehampton (New) | Our supplier is carrying out planned maintenance affecting the listed exchange. Customers will lose connectivity for 15 minutes during the maintenance window. |
